Shipping Policy

Last updated: October 2, 2026

This Shipping Policy explains how Aisle Royale processes and delivers orders. For returns and damage claims, see our Return Policy.

Order Processing

Most orders are processed within same day to 2 business days, depending on the item and the time your order is received. Business days are Monday through Friday, excluding major U.S. holidays.

Oversized, heavy, and freight items require additional handling and palletizing, so they typically take longer to prepare and release to the carrier. See Freight and Oversized Shipments below.

Orders placed on a weekend or holiday begin processing the next business day. Processing time is separate from transit time: a 2-day shipping service means 2 business days in transit after the order leaves our facility, not 2 days from when you ordered.

Shipping Costs

Shipping is calculated at checkout based on the destination address, the weight and dimensions of the items in your cart, and the service you select. You will always see the exact shipping cost before you confirm payment.

Oversized and freight items may carry a separate shipping charge that reflects the cost of carrier handling. Any such charge is shown at checkout.

Where We Ship

We currently ship within the United States. Available destinations are confirmed at checkout.

Some carriers cannot deliver to P.O. boxes, and freight carriers cannot deliver to P.O. boxes at all. If your address cannot be serviced by the method you selected, we will contact you to arrange an alternative.

Delivery Estimates

Delivery estimates shown at checkout are provided by the carrier and are estimates, not guarantees. Weather, carrier volume, remote delivery areas, and events outside our control can extend transit times. We are not able to refund shipping charges for carrier delays outside our control, though we will always help you trace a late shipment.

Tracking Your Order

When your order ships, we email you a tracking number. You can also check status under My Account or on our Track Order page. Tracking information can take up to 24 hours to begin updating after the label is created.

Multiple Shipments

Orders containing several items may ship in more than one package, and sometimes from more than one location, which means parts of your order can arrive on different days. You are not charged extra for a split shipment. Each shipment is tracked separately.

Freight and Oversized Shipments (LTL)

Large, heavy, or bulky items ship by LTL (less-than-truckload) freight rather than standard parcel carriers. Freight shipments work differently from parcel deliveries, so please read this section carefully.

• Longer preparation time. Freight items must be palletized, wrapped, and scheduled with the carrier. Expect additional processing time before the shipment is released.
• Delivery appointment. The freight carrier will contact you by phone to schedule a delivery appointment. Please provide a phone number you answer at checkout, and respond promptly — carriers may charge storage fees for shipments they cannot schedule.
• Curbside delivery. Standard freight service is curbside only. The driver is not required to bring the item inside, upstairs, or into a garage. If you need a liftgate, inside delivery, or a residential appointment, tell us before the order ships so we can quote the accessorial charge.
• Someone must be present. An adult must be available to receive and sign for the shipment at the scheduled appointment. Missed appointments may result in redelivery fees.
• Be ready to unload. You are responsible for moving the item from the curb. Heavy items may require a second person or equipment.

Inspecting a Freight Delivery — Important

Freight damage must be documented at the time of delivery. Before the driver leaves:

1. Inspect the packaging, pallet, and item for dents, punctures, crushing, or shifting.
2. If you see any damage, write it on the delivery receipt or bill of lading before signing. Note exactly what you see, for example “carton crushed on left side” or “pallet leaning, shrink wrap torn.”
3. Take photos of the damage, the packaging, and the shipping label.
4. If the damage is severe, you may refuse the shipment. Note the refusal and the reason on the delivery receipt.
5. Contact us at support@aisleroyale.com within 48 hours with your order number and photos.

Signing a clean delivery receipt tells the carrier the shipment arrived in good condition and can prevent a freight damage claim from being honored. Taking two minutes to inspect protects your order.

Address Accuracy and Undeliverable Shipments

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If a shipment is returned to us as undeliverable because of an incorrect or incomplete address, a refused delivery, or an unclaimed package, we will refund the product cost once the item is received and inspected. Original and return shipping charges are not refundable in these cases, and freight shipments may also incur carrier return fees.

If you notice an address error, email us immediately. We can often correct it before the order ships.

Damaged, Missing, or Incorrect Parcel Shipments

For standard parcel deliveries, contact us within 48 hours of delivery if your item arrives damaged, incomplete, or incorrect. Keep all original packaging until the issue is resolved — carriers often require it for a claim. Full details are in our Return Policy.

Packages Marked Delivered but Not Received

Carriers occasionally scan a package as delivered before it arrives. Please allow 24 hours and check with household members, neighbors, and building management. If the package still has not appeared, contact us within 7 days of the delivery scan and we will open a trace with the carrier.

Questions

For any shipping question, including freight quotes, liftgate service, or delivery scheduling, contact us:

Aisle Royale | Commerce Foundations, LLC
4781 N Congress Ave #1279
Boynton Beach, FL 33426
Email: support@aisleroyale.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time