Return Policy

Last updated: October 2, 2026

At Aisle Royale, we stand behind the products we sell and are committed to providing an excellent customer experience. If there is an issue with your order or a product, we will do our best to resolve it quickly and fairly.

We offer a 30-day return, refund, or exchange policy on eligible products. Returns must be requested within 30 days of the date the order was received.

General Return Requirements

To be eligible for a return, the following conditions must be met:

• The return is requested within 30 days of receipt.
• The product is unused, uninstalled, and in resalable condition.
• The product has not been damaged through improper use, assembly, or modification.
• The product is returned in its original packaging.
• All accessories, hardware, parts, documents, and instructions are included.
• A Return Merchandise Authorization (RMA) has been obtained from Aisle Royale before the product is shipped back.

Returns that do not meet these requirements may be refused or may be subject to a partial refund.

Change of Mind

Ordered the wrong item, changed your mind, or simply decided you want something different? We understand. Eligible items may be returned within 30 days of receipt.

To request a return, contact us at support@aisleroyale.com within 30 days of receiving your order. We will provide an RMA and return instructions.

For change-of-mind returns, the customer is responsible for return shipping costs. The refund will be issued for the purchase price of the returned product and will exclude the original shipping and handling charges.

Change-of-mind return checklist:

• Original product packaging
• Aisle Royale RMA number included with the return
• All accessories and hardware
• All documents and instructions
• Product unused and in resalable condition

Wrong, Damaged, Defective, or Incomplete Items

We work hard to make sure every order ships correctly and arrives in good condition. If we sent you the wrong item, or your item arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery so we can document the issue and determine the best resolution.

Depending on the situation, we may request photos or other information to help document the issue. In most cases an RMA will be issued and we will provide instructions for returning the item.

When the issue is the result of an error on our part, such as shipping an incorrect item or an item arriving damaged, Aisle Royale provides a prepaid return shipping label and you are not charged for the return.

Replacement Options

Option 1: Advanced Replacement

If you need the replacement item as quickly as possible, we may offer an advanced replacement. Under this option, a new order for the replacement item is processed and charged to your original payment method. Once we receive and process the returned item, we issue the applicable credit for the original item.

Advanced replacement requirements:

• Original product packaging
• Aisle Royale RMA number included with the return
• All accessories and hardware
• All documents and instructions
• A new replacement order charged to your preferred payment method

Option 2: Standard Replacement

If you do not need the replacement immediately, we may process a standard replacement. Under this option you return the original item first. Once the returned item has been received and inspected, the replacement item ships. No additional charge is made for the replacement under this option.

Standard replacement requirements:

• Original product packaging
• Aisle Royale RMA number included with the return
• All accessories and hardware
• All documents and instructions
• Replacement processed after the returned item is received and inspected

Non-Returnable Products

Due to the nature of these products, we are unable to accept returns for the following:

• Gift cards and digital or downloadable products
• Perishable goods, including food and beverages
• Health, personal care, and intimate items once opened or used
• Opened software, media, and consumable supplies
• Hazardous materials, flammable liquids, and chemicals
• Items identified on the product page as final sale, clearance, or special order
• Custom, personalized, or made-to-order items

If one of these products is determined to be defective, we will work with you to provide an exchange for the same item, subject to the manufacturer’s warranty and applicable warranty terms. These products are not eligible for return or refund due to change of mind.

Manufacturer Warranties

Aisle Royale supports the manufacturer’s warranty for eligible products during the warranty period provided by the manufacturer. Warranty coverage, requirements, and remedies vary by manufacturer and product.

In some cases, warranty claims need to be handled directly through the manufacturer. We will assist you with the warranty process whenever we can.

How to Start a Return

To start a return or report an issue with your order, contact us at support@aisleroyale.com, or use the form on our Contact Us page.

Please include your order number and a brief description of the reason for the return. For damaged, defective, incorrect, or incomplete orders, contact us within 48 hours of delivery.

Do not ship a return without first receiving an RMA from Aisle Royale. Unauthorized returns may experience delays in processing.

Return Processing and Refunds

Once your return is received, the item may be inspected to verify that it meets the applicable return requirements. Refunds and replacements are processed after the returned product has been received and reviewed.

Approved refunds are issued to the original payment method. Once issued, most banks and card providers post the credit within 5–10 business days.

We reserve the right to refuse returns that do not comply with the requirements outlined in this policy.

Contact Us

If you have questions regarding a return, exchange, warranty, or defective product, please contact our customer support team:

Aisle Royale | Commerce Foundations, LLC
4781 N Congress Ave #1279
Boynton Beach, FL 33426
Email: support@aisleroyale.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time